RDV installation sans French number

[sofiaeh01]

Hello, 

I ordered an installation of an internet box, with the rendez-vous this morning between 8 and 12. 

Because the installers never showed up, and I never received and email or notice of a cancellation, I went into my account on RED and saw a message that said "Un nouveau rendez-vous est à planifier". I tried contacting you through "Contacter votre Service Client", but because of the fact that I do not have a French number I could not be contacted through the service.

I would like to ask 1. How to get a new installation time

2. Why wasn't I given a notice about the cancellation of the rendez-vous

3. Do I have to have a French number to install a wifi?

Thank you for your help

[BellevilleHill · Accepted solution]

Hello,

Regarding your subscription to RED you should try to ask your question directly to them : https://communaute.red-by-sfr.fr/

As far as I know, a french phone number is mandatory.

Kind regards,