Recharged SIM card, but not updated

[rafaelbo01]

Good afternoon

I just recharged my SIM card yesterday with 20 euros for 30 days, through my customer account on the internet at SFR.

However, the credit didn't come to my telephone number, I try to call 1023 from my phone and it does not allow me, does not call at all. 

Can someone help me ?

Kind Regards

Rafael

Edit CM : Votre sujet a été déplacé car il n'était pas dans la bonne catégorie. Vous recevrez bientôt une réponse de la Communauté. Bonne journée !

[Yann · Accepted solution]

Hi @rafaelbo01 
Please contact a customer service representative via private message. :point_right: https://bit.ly/3oLcxGW He will access your personal files to help you. 
Have a nice day.