le 15-10-2019 10h32 - dernière modification le 16-10-2019 18h04 par Thomas
After many years of an ADSL connection I was pleased to hear of the Programme Cohesion Numerique to enable clients with poor quality connections to get a faster Internet connection. I live in a "white" area and found the 4g+ box on the SFR website. I clicked on the " chosir" button and the site verified my line. Except it didn't! I said I had no 4g signal in my area. I stood on my patio, looked at the mast on the hill 5km away and tried my portable on 4G. It worked very well with a very strong signal. I have rang the SFR help lines and explained my problem. They tell me I have no coverage here. Ozone.net arrived in our village and has offered us 4G+ boxes under the Cohesion Numerique scheme. Where are they getting their 4G signal from?
I am puzzled that I live in an area that the Cohesion Numerique scheme was specifically designed to help and yet nothing is available from SFR.
Can anyone suggest a solution other than moving to Ozone net?
Just completed a speedtest using my mobile phone. 4g download speed exterior 113mbps, upload 25,9mbps. Interior download 74,7mbps upload 5,97mbps. Using monreseaumobile site I see the emetter 4g is SFR and the site judges me to be in a good reception area. Suely I can have a box to try?
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le 17-10-2019 9h36 - dernière modification le 17-10-2019 16h30 par Thomas
On the Forum SFR, there are no members of the Customer Service, we can not access your customer file to check your eligibility criteria.
Do you have an ADSL subscription ?
Have a nice day.
le 19-10-2019 7h44
le 19-10-2019 9h32
thanks for replying.
Eligibility criteria for 4G Box are these :
Have a nice day.
le 19-10-2019 14h39
I can say Yes to each of those criteria. However, when I rang SFR they told me I didnt have sufficient coverage; I went to the local SFR Boutique this morning and she told me that my village Rouede didnt have sufficient cover
I am getting 4G readings on my phone which say the opposite
Ouside my house I get
Download speeds of 131,0 mb/s, 74,7mb/s, 92,2mb/s
Upload speeds of 25,9mb/s, 5,96mb/s, 28,0mb/s
Inside my house
Download speeds of 66,6mb/s, 37,1mb/s 28,0/mb/s
I have a clear ¨line of sight¨ of the emitteur.
How do I get the technical staff to take notice of this rather than making a general decision about my village.
Can I get someone to come and take their own readings or give me the Box to see for myself; If it doesnt work then I can take the box back. After all part of the offer is the ability to return the box after a week if I am not satisfied.
le 21-10-2019 10h06
Thanks for replying.
What is your upload/download speed for your ADSL connection ?
Have a nice day.
le 21-10-2019 10h26
le 22-10-2019 12h02
le 22-10-2019 13h18
Hi Yann Thanks for your help;
I clicked on the link on your message page and tried to test the eligability;
I got as far as clicking on the Changer d offre button, but the site gave me a HTTP 500 error;