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Respect of clients
Non applicable
03/04/2018 17h42
Hello
I am a client and i had a problem.. so i called the customer service and they gave this number
0805 770 194 at 04:46 p.m
I asked if they can speak english and a lady told me no.. i speak little french so i tried to explain my problem.
She asked me to wait a few minutes
After that a man talked to me.. i told him that my french is not very well
He said something that i did not understand so i said
“Je ne ai pas bien compris “
And he hang up the phone while i was taking
In our culture this is considered a big insult..
Not only that he did not solve my problem
He insulted me..
Thank you,
I am a client and i had a problem.. so i called the customer service and they gave this number
0805 770 194 at 04:46 p.m
I asked if they can speak english and a lady told me no.. i speak little french so i tried to explain my problem.
She asked me to wait a few minutes
After that a man talked to me.. i told him that my french is not very well
He said something that i did not understand so i said
“Je ne ai pas bien compris “
And he hang up the phone while i was taking
In our culture this is considered a big insult..
Not only that he did not solve my problem
He insulted me..
Thank you,
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06/04/2018 12h10
Hi @utilisateur_supprimé,
Welcome to the breast of the Forum
As no member has still reacted to your subject, I allow to intervene. (sorry for my English)
I'm sorry for that because we are don't agree with this type of situation.
To obtain some informations with a councillor but not by calling, several canals are at your disposal:
I wish you a pleasant day,
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