le 01-02-2018 15h37 - dernière modification le 02-02-2018 14h05 par Hannah
I'm writing this email with lot of diappointment . I just moved into France and Its super Hrad for me to get internet connection. I bought a new sfr Red box with internet no televisoin only telephone. I got the box on 27th January and still I dont have internet. I'm struggling hard to connect it as I live in a village and without internet its living in Dark. I called more than 10-15 times customer care and no one give a favourable answer.
I,m so annoyed and tired if you cant fix me as soon as possible its better I dont wanna use this Internet . the Assistance who registered my name write it down wrong and its immposible now to correct online, I already tried 3 times and Now they ask em to change ownership. I feel so stupid. since i dont speak french very well and its very hard to communicate with the people.
I request you to do something soon to soleve my problem. Thank you
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le 03-02-2018 11h02
Welcome to the breast of the Forum
As no member has still reacted to your subject, I allow to intervene. (sorry for my English)
It is necessary to know that since February 16th, 2016, RED by SFR has a new identity.
So, the RED by SFR's section exists from now on on the new web site RED by SFR as full community space exclusively dedicated to the RED universe.
This space of exchange and sharing, which puts in the honor the RED customers, allows more visibility on your needs and your difficulties, more targeted advice and an adapted support.
I suggest you going there to ask it your questions.
To obtain from the assistant on behalf of a RED councillor, several canals are at your disposal:
Service of free reminder (better with Google Chrome)
From my part, I am going to proceed to the locking of this subject
I wish you a pleasant day,