le 29-03-2019 21h10
le 03-04-2019 13h06
We apologize for issues that you encounters.
On the SFR forum, there are no customer service members. Only SFR users and subscribers. So, for confidentiality purposes, we don't have an access to customers background, bills...
Can you tell us more about your offer ? Did you own a Power 50 Go (you have a SFR box too) or a Starter 100 Mo ?
You can contact Customer Service by using social networks (Facebook or Twitter) or Assistance Tchat.
Have a nice day.
le 03-04-2019 14h04
le 03-04-2019 20h45
> i ask for English speaking costumer service but the one i talked insist that he doesn't speak english and told me to speak french not a friendly costumer service
May be a pity, but you know that they are not forced to have a customer service speaking in a foreign language.
It's their decision to consider they will attract foreign customers or not...
And I guess that for the moment, they are not bedding on getting many foreign customers.
> last year i avail the promo to get a sfr box 29€ then my mobile internet for 10€.My bill was okey but this last few months my mobile bill change to 26.99€ which is strange and confuse as well.
Isn't it the "normal" raise of price after 12 months associated to your contract.
"Most" of the SFR box plan (I should say "all" as far as I know) have :
a promotionnal price during the first 2 month (asBye.ociated with an engaging period of 12 months)
and after, your engagement is over (you're free to leave) and the price stops being reduced.
Isn't it that what you've contracted.
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