Annonces

Attention aux appels frauduleux !

A la suite d’une recrudescence d’appels frauduleux émis depuis des pays tels que la Tunisie, le Maroc, leTchad, les Comores ou la Mauritanie, nous vous appelons à la plus grande vigilance lors d’appels entrants de l’étranger et immédiatement interrompus. Le rappel de ces numéros étrangers étant surtaxé et pouvant entraîner un hors forfait sur votre facture, nous vous invitons à ignorer ces numéros. Nous encourageons l’ensemble des consommateurs à signaler ces numéros auprès de la Fédération Française des Télécoms.

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Date d'inscription : 08-08-2018

Post(s) : 2

Sujet(s) : 1

billing consumption

Bon soir! English speaking here, just wondering why my bill this year 2019 from january til now march i have a bill of 25€, it supposed to be 10€ monthly. I keep on messaging the sfr but they only ignore it. I have no time to go to their store. So what is the proper thing to do? Can i refund my excess billing if ever?. Thanks await your reply.
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Date d'inscription : 29-01-2019

Post(s) : 1447

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Merci(s) : 391

Réponse(s) acceptée(s) : 53

Article(s) sur le blog : 9

Re: billing consumption

Hi @judelyn

We apologize for issues that you encounters.
On the SFR forum, there are no customer service members. Only SFR users and subscribers. So, for confidentiality purposes, we don't have an access to customers background, bills...
Can you tell us more about your offer ? Did you own a Power 50 Go (you have a SFR box too) or a Starter 100 Mo ?

You can contact Customer Service by using social networks (Facebook or Twitter) or Assistance Tchat

Have a nice day.

Yann, Community Manager

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Date d'inscription : 08-08-2018

Post(s) : 2

Sujet(s) : 1

Re: billing consumption

Bonjour! Thanks for your reply. At first i avail the power 50g before for my mobile which is around 24.99€ im not sure close to that. Then last year i avail the promo to get a sfr box 29€ then my mobile internet for 10€.My bill was okey but this last few months my mobile bill change to 26.99€ which is strange and confuse as well. Im planning now to stop my purvhace to sfr is just that i dont have time to go to store. I even send msg thru their facebook account and one time they called me i ask for English speaking costumer service but the one i talked insist that he doesn't speak english and told me to speak french not a friendly costumer service.So i can't explain what i want to tell since he doesn't pass it to the one who can communicate to English-speaking. I was annoyed and say goodbye because we both wasting our time.

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Date d'inscription : 29-10-2016

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Re: billing consumption

Hello,

 

> i ask for English speaking costumer service but the one i talked insist that he doesn't speak english and told me to speak french not a friendly costumer service

May be a pity, but you know that they are not forced to have a customer service speaking in a foreign language.

It's their decision to consider they will attract foreign customers or not...

And I guess that for the moment, they are not bedding on getting many foreign customers.

 

> last year i avail the promo to get a sfr box 29€ then my mobile internet for 10€.My bill was okey but this last few months my mobile bill change to 26.99€ which is strange and confuse as well.

Isn't it the "normal" raise of price after 12 months associated to your contract.

"Most" of the SFR box plan (I should say "all" as far as I know) have :

a promotionnal price during the first 2 month (asBye.ociated with an engaging period of 12 months)

and after, your engagement is over (you're free to leave) and the price stops being reduced.

 

Isn't it that what you've contracted.

Bye.

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