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How to get a 4G+ box?
Bonjour
After many years of an ADSL connection I was pleased to hear of the Programme Cohesion Numerique to enable clients with poor quality connections to get a faster Internet connection. I live in a "white" area and found the 4g+ box on the SFR website. I clicked on the " chosir" button and the site verified my line. Except it didn't! I said I had no 4g signal in my area. I stood on my patio, looked at the mast on the hill 5km away and tried my portable on 4G. It worked very well with a very strong signal. I have rang the SFR help lines and explained my problem. They tell me I have no coverage here. Ozone.net arrived in our village and has offered us 4G+ boxes under the Cohesion Numerique scheme. Where are they getting their 4G signal from?
I am puzzled that I live in an area that the Cohesion Numerique scheme was specifically designed to help and yet nothing is available from SFR.
Can anyone suggest a solution other than moving to Ozone net?
Just completed a speedtest using my mobile phone. 4g download speed exterior 113mbps, upload 25,9mbps. Interior download 74,7mbps upload 5,97mbps. Using monreseaumobile site I see the emetter 4g is SFR and the site judges me to be in a good reception area. Suely I can have a box to try?
Edit CM : Votre sujet a été déplacé car il n'était pas dans la bonne catégorie. Vous recevrez bientôt une réponse de la Communauté. N’oubliez pas de vous ré-abonner à cette conversation pour être notifié des réponses qui vous seront apportées ! Bonne journée !
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Bonjour @MikeinFrance,
On the Forum SFR, there are no members of the Customer Service, we can not access your customer file to check your eligibility criteria.
Do you have an ADSL subscription ?
Have a nice day.
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Hi @MikeinFrance,
thanks for replying.
Eligibility criteria for 4G Box are these :
- be ineligible for Very High Speed (THD),
- have an ADSL speed less than 10 Megabits / second,
- have sufficient 4G coverage.
- Saturated areas, which are dense in connected equipment, are excluded.
Have a nice day.
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Thanks Yann
I can say Yes to each of those criteria. However, when I rang SFR they told me I didnt have sufficient coverage; I went to the local SFR Boutique this morning and she told me that my village Rouede didnt have sufficient cover
I am getting 4G readings on my phone which say the opposite
Ouside my house I get
Download speeds of 131,0 mb/s, 74,7mb/s, 92,2mb/s
Upload speeds of 25,9mb/s, 5,96mb/s, 28,0mb/s
Inside my house
Download speeds of 66,6mb/s, 37,1mb/s 28,0/mb/s
I have a clear ¨line of sight¨ of the emitteur.
How do I get the technical staff to take notice of this rather than making a general decision about my village.
Can I get someone to come and take their own readings or give me the Box to see for myself; If it doesnt work then I can take the box back. After all part of the offer is the ability to return the box after a week if I am not satisfied.
Thanks Mike
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Hi @MikeinFrance,
Thanks for replying.
What is your upload/download speed for your ADSL connection ?
Have a nice day.
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Hi @MikeinFrance,
Sorry for that, but i don't know why you are ineligible to 4G Box. It seems you check all criterias. Can you do the eligibility test on this page please ?
Have a nice day.
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Hi Yann Thanks for your help;
I clicked on the link on your message page and tried to test the eligability;
I got as far as clicking on the Changer d offre button, but the site gave me a HTTP 500 error;
Mike